FAQ

Shipping time can vary depending on your location. As we are located in Edmonton, Alberta, shipping within Canada typically takes 3 to 5 business days. We ship all our orders using Canada Post, and you will receive a tracking number to track the progress of your shipment.

We offer full refunds in certain circumstances, but please note that the customer is responsible for the shipping fees associated with returning the product. Our refund policy may vary depending on the situation, so please contact our customer service team to discuss any potential refunds. For returns regarding size exchanges, please ship back the product to the original address. once we receive your product we will ship the new product back to you. Please include a note within the shipment stating what you would like shipped back to you or send us an email. For refunds please ship the product back to the original address and once we receive it we will give you a full refund. 

*** Please note that if the product comes back smelling like marijuana, strong perfume, of smoke. The product will not be accepted***

Our jackets are proudly handmade in Ecuador, showcasing the craftsmanship of local artisans. We believe in supporting local communities and ensuring high-quality products. On the other hand, our blankets are manufactured right here in Canada. We prioritize maintaining superior quality and avoiding low-quality products that may come from other sources.

How do I care for my blanket or poncho?

We recommend hand washing your garment with cold water and a mild soap to avoid damage. Avoid using a washer or any bleach products, as these can affect the color and quality of the garment. If you prefer to use a washing machine, choose the delicate/wool setting. When drying, avoid crumpling or wrinkling the garment and do not use a clothes dryer. Keep it out of direct sunlight and dry in the shade to preserve the original color. Spread it on a flat surface or hang it on a hanger to preserve its original form. While ironing should be avoided, if necessary, use a towel over the garment and iron at a low temperature. We suggest using a clothes steamer instead.

Where are your products made?

Our products are made in Ecuador, South America. We support fair trade with local artisans and aim to help the community spread their products worldwide. By buying our beautiful products, you are also supporting ethical and sustainable production practices.

What is your Alpaca wool blend?

Our Alpaca products are made from a blend of natural Alpaca and synthetic fibers (20% acrylic) for durability, comfort, and ease of care. We carefully blend the fibers to create soft and strong Alpaca products that are machine washable and long-lasting. By law, we must contain more Alpaca Fiber than any other fiber to be able to call them Alpaca products. Our current fiber blend has been extensively studied and experimented with to create the best Alpaca products for you. Our products do not shrink in the wash, and by blending fibers, we can create soft and comfortable products that will last a long time.